See the November 23rd post about the Borders strike on this page for context to this ramble. Anyway, I think they should keep on the people who actually know about books. It may be a few dollars cheaper to hire someone who doesnt' read, but the customer isn't going to buy a book he/she can't find because the idiot in your store can't even find the Madeline L'Engle books. I don't see how a store can even expect any customer service at all if they don't pay decent wages. Some people will whine about how the customer is always right, but if you're not being paid enough, it just gets easier and easier to just tell the customer to fuck off.